To Return a Product
Please email [email protected] and include your original order number, what product(s) you are returning, and your name. Or call us at 919-201-7310. We will give you an RMA number and a return address.
Wrap the package carefully. All returned products must be in original condition and packaging; otherwise, additional charges may be applied.
Return the product using your preferred shipping method to the address you are provided. This may be our main office or to a distribution center.
Save your return tracking number, and if possible, email it to us so that we can track the return. It is important that you save the tracking number and that you ensure the return package in case there are any issues during transit.
Please Note: unless the return or exchange is due to an error on our part, we cannot refund shipping and handling or gift wrap charges. We will issue a credit to the credit card used for the original purchase.
Standard Return Policy
You may return your purchase for any reason within 30 days of receipt for an exchange or a refund of the purchase price excluding shipping and handling costs. Some of our products are offered with free shipping, so please be aware that if you return one of these products our actual outbound shipping costs will be deducted from your return refund. If a product arrives damaged, or we made an error, and it cannot be remedied with replacement parts we will pay to return the item to us and send a replacement to you. If you decide you do not want parts or a replacement, the item can be returned under our standard return policy. Please keep in mind that once an order has shipped, it cannot be canceled. If you refuse an order, it will then fall under our standard return policy, where roundtrip shipping costs will be deducted from your refund.
All returned products must be in original condition and packaging; otherwise, additional charges may be applied. Unfortunately, we cannot take returns of products that have been assembled or modified. Additionally, certain products cannot be returned because neither we nor our suppliers can take them back. If you have any questions about whether a product can be returned, please call us.
You may return a gift for any reason within 30 days of order receipt for online-store credit. The amount of credit will follow the same rules as the return policy above. Items that are marked non-returnable may not be returned for credit. Please contact Customer Support with any questions. We will need your email address to process your credit.
All returned products must be in original condition and packaging; otherwise, additional charges may be applied.
Once an order has shipped, it cannot be canceled. In addition, any of the events below will be handled as returns and will fall under our standard return policy, where roundtrip shipping costs will be deducted from your refund.
- You have tried to cancel an order but it has already shipped, so you refuse it upon delivery.
- You see the product at the time of delivery and decide it is no longer what you want, so you refuse delivery. This may be a result of any number of reasons that generally fall under “buyer remorse”.
- The product arrives damaged, and rather than give us a chance to fix the problem through a replacement part(s) or a replacement unit(s), you decide you no longer want it and refuse delivery. As outlined in our Guarantee we work hard to rectify damage issues, in cases where a customer no longer wants the product we handle it as a standard return.