Product Questions
Site Questions
Purchasing Questions
Product Questions
What type of hammock is best suited for outdoor use?
A polyester rope hammock will last longer outdoors then a cotton rope hammock.
What is the difference between polyester and cotton rope?
Polyester rope is bright white where as cotton rope is more of a beige color. Polyester rope will last longer outdoors then cotton rope. Some people say that cotton rope is more comfortable then polyester. This is largely a matter of opinion.
How do I clean a dirty hammock?
Soap and water! Use of abrasive cleaners may damage the rope. Pawley's Island makes a hammock cleaning solution.
How far apart should my trees be?
13 feet - give or take 4 feet.
My hammock is leaning to one side. Is it defective?
No! This is typical of new hammocks. The hammock's rope will stretch and the hammock will begin to lay flat after use.
Site Questions
What screen resolution is your site designed for?
Our site is best view with a screen resolution of 1024 x 768 pixels.
When I try to view your products nothing comes up.
Our database my under a heavy load or under going regular maintenance. Please try back later or call our toll free number (800) 520-9663.
How often do you update your site?
Daily!
Can I send you some suggestions?
Yes, please do. We are always trying to improve our site. (info@nchammock.com)
Purchasing Questions
What method of shipping do you use?
Fedex Ground
How long does it take to get to X (X being your state)?
On average, packages going to California take about 8 days. Anywhere on the east coast will take less then 6 days.
When will my order be shipped?
We do our best to ship your order as soon as it arrives. You will be notified if there is going to be a delay. Typically, if you placed your order before 12pm EST it will be shipped the same day. Otherwise, it will be shipped the next day or Monday if the order was placed on a Friday.
Can I have my order shipped by any other method?
Yes! You must place a phone order though.